PennyTel

PennyTel, in accordance with the Telecommunications (Customer Service Guarantee) Standard 2000 (No.2) and Part 5 of the Telecommunications (Consumer Protection and Service Standards) Act 1999, proposes that you, as a customer, wholly waive your protection and rights as set out in the Customer Service Guarantee. Under no circumstances are you obliged to waive your protection and rights, in whole or in part; however, PennyTel, under some circumstances, reserves the right to not provide you with a service.

If you choose to forego your protection and rights in acceptance of this waiver proposal, you agree that the following will be waived:

(a) As per the Consumer Service Guarantee (CSG)
    (i)   Information to be given to customers
    (ii)  Making and changing appointments
    (iii) Guaranteed maximum connection periods
    (iv) Guaranteed maximum rectification period

(b) As per section 116 of the Act
    (i)   Damages for breach of performance standards

(c) As per section 117A of the Act
    (i)   Time for payment of damages for breach of performance standards

(d) As per section 118A of the Act
    (i)   Right of contribution

On the basis that PennyTel is not required to meet the above standards of the Customer Service Guarantee, PennyTel agrees to provide you, as a customer, with substantially cheaper call costs and supplementary services.

The waiver will take effect at the end of a period of 7 days from the purchase date of any of PennyTel’s services, unless you decide during this period that you wish to withdraw the acceptance of this proposal (you must inform us in writing). Under such circumstances, PennyTel reserves the right to not provide you with a service.