General Broadband Phone Service Payment and Billing PennyTel Features Device Activation PennyTransfer PennySim
With PennyTel, you can call anywhere in the world. The rates for each destination using the Broadband Phone service on the Free Access Plan can be found here. Members using the Broadband Phone service on the Freedom Plan enjoy further benefits like 80 free calls and an 8c untimed rate to specified countries.
To check your call records, log into this website using the 'Members Login' area at the upper right of this screen. Your Username and Password are provided in an email during the sign-up process. If you have forgotten your Password please click here
We keep history records of your calls for the last 2 calendar months.
No, we offer the same low call rates regardless of the time or day you call.
Please contact PennyTel Support immediately by emailing support@pennytel.com
No, but certain ISPs require you to have your PC running to keep your Internet connection. Please check with your ISP.
In the case above the call you make using your PennySIM to 61289898500 will be FREE and you will only be charged for calling the USA with the rate based on your PennyTel Plan. PLEASE NOTE: PennyTel Pilot Number Service If you can only nominate one landline number for cheap calls on your current mobile plan then specify the Pilot Number in order to make all your outgoing Smart Dial calls through this one number.
No, the VoIP device (ATA) is not locked to the PennyTel network.
In order to re-provision the Linksys ATA sold by PennyTel with PennyTel's Provisioning Server settings you need to visit the website http://[ipaddress]/admin/resync?https://provisioning.pennytel.com/basic in your web browser, where [ipaddress] is the IP Address of your ATA. Note: If you don't know the IP address to use, Dial ****110# and your ATA will read it out.
There are various ways in which you can contact our Support Team: Through the User Portal: Support Centre > Support > New Request By Phone: +61282826203 or +61386835801 By Email: support@pennytel.com Through the Website: Click on 'Live Support Online' to chat with a Customer Service Representative
A broadband phone works just like your traditional analogue phone, only better.
VoIP and broadband phones are the way of the future, just as most analogue mobile phones are being superseded by digital so too will the Analogue Land Line.
The main advantage of using a Broadband phone is the savings; with PennyTel you can save up to 90% and more. Calls between any PennyTel Users are free no matter where in the world they are. With a PennyTel Broadband phone you will also have many more features.
All you need is a Broadband Internet connection, and then you can visit our online shop, choose a plan and phone to suite your needs.
Broadband is high-speed Internet access such as through a Cable or DSL modem. As a general rule, if you're getting speeds of 90 Kbps or better, you probably have a broadband connection.
High-speed Broadband services are better suited to transferring live voice conversations.
Yes, with your PennyTel Broadband Phone you can call any phone in the world, broadband phone or not.
We have various Features such as: - Do Not Disturb - Automatic Diversion - Call all phones - And Many More
The PSTN (Public Switched Telephone Network) also known as the POTS (Plain Old Telephone System), is the old analogue phone system; you are most probably using the PSTN now at home or work.
Yes, the security of our network is of utmost importance to us.
Yes if not better. The only factor that can affect the quality of your calls is the quality of your internet connection.
You make calls just as you would normally, just pick up the phone and dial!
Yes our ATAs (Analogue Telephone Adapters) allow you to use your old phones with our Broadband phone services. It is as simple as plugging your old phone into the adapter.
We have a range of plans available to suit all calling habits, FREE ACCESS PLANS and also UNLIMITED PLANS. Some of our plans offer PennyTel IP Phones numbers, shared access numbers and Traditional phone numbers in the city of your choice.
You can use a Softphone, an IP Phone or an ATA (Analogue Telephone Adapter). You can view these at our website www.pennytel.com.au. Please note that while any device supporting the SIP standard will work with our service, our technical support staff can only support devices listed on our website.
Yes.
Usually not, unless you have one of our products with PSTN failover or back up included.
If you are using a Softphone then your computer will have to be on. However, if you are using an IP phone or an ATA your computer may not be needed.
Yes, see our website www.pennytel.com.au for more details. We have a variety of plans and prices to suit your needs
This is a number that only PennyTel customers are able to call; if you want to enable people to contact you from a non PennyTel broadband phone you will require a Traditional Phone Number
The shared access numbers are numbers in your country that allow people to call your PennyTel Broadband phone from any number using any phone in the world. When someone rings any of the access numbers they will be prompted to enter your PennyTel account number.
A traditional phone number is a phone number that is attached to your PennyTel Broadband Phone Account. When someone rings this number the call will go directly to your broadband phone, without having to dial the shared access number. Anyone in the world can call your Traditional Phone Number just like your existing PSTN number.
Calls to any PennyTel users are FREE; however PennyTel has to pay other phone companies to make calls to other phones. Since almost everyone still uses a PSTN landline or mobile to receive calls, PennyTel has to pay for all of these calls. PennyTel is constantly negotiating for the lowest rates for all our customers.
After dialling the SmartDial Pilot Access number e.g. 0289898800 and pressing Call, you must dial your destination and wait for the system to connect you. You MUST NOT dial the call button again as it will make a new call using Optus directly (not SmartDial).
Your free Call credits will be credited back to your PennyTel Account at the end of your monthly billing cycle.
Your Free Credits will be added only when the device has been activated via our website. Until then your credits will not be applied to your account.
Yes it is a requirement for you to activate any devices that you have purchased from PennyTel on our Website
PSTN (Public Switched Telephone Network) failover lines are used as backup connections in the event your internet connection goes down. These are optional ports on ATA devices or IP phones that connect directly to the analogue PSTN lines coming from the telephone company. This setup requires having both regular analogue telephone lines and a PennyTel Broadband Phone account.
Yes, from your PennyTel phone you can call the test number at 775 or the Echo service at 888123456. Alternatively, you can go to your PennyTel login, click on Support Centre > Diagnostics, and you will be able to have your device called by clicking on 'Call Me'.
When verifying your number to use for outgoing CLI, you will be asked to enter the 9 digit code but may only be provided with 6. In this case you can just enter the 6 digit code you received followed by the # key.
There are numerous factors that may stop your device from registering to the network. If you are experiencing registration issues, check that: 1. Your password is correct. You will need to use the original VoIP password we provided to you in the email you received from us when you first signed up. This is different to the password that you use to login to the web portal 2. You have entered in your account number correctly. You will need to copy the exact PennyTel number as it appears in the email we sent you when you first signed up. 3. You not are behind a firewall. In this case you will need to have UDP ports 5060-5061 and 16384-16482 (default RTP ports for Linksys devices) open and forwarded to be able to register and use the service.
Yes you can, you will just need to set the preferred codec to G726a.
PennyTel does not restrict T.38 fax over our network and sending faxes within Australia general should work. However, for international destinations, we cannot guarantee the success rate as the result is dependent on the receiver’s service provider with the respective country and PennyTel does not have any control over their set conditions. PennyTel doesn't support STUN at the moment.
Your LinkSys SPA 3102 will be provisioned with a username and password when you first receive your device. This will be changed to the default Username and Password Set by Linksys only when you activate the device through our website. The Default Username and Password will be the same as what is defined on the Linksys Manual.
Yes, if you choose to accept the 1800REVERSE call the relevant call charges will be deducted from your PennyTel account balance. However, these call charges will not be deducted immediately, as the provider will need to process these charges and notify us of the exact amount. Once we receive this information, we will make the relevant deductions and it will appear on your ‘PennyTel Statement’.
To check your balance, you need to log into this website using the 'User Login' area. Your Username and Password are provided in an email during the sign-up process. If you have forgotten your Password please click here
You pay only for the minutes you talk. Call charges are calculated in per second increments. You can check our call rates here. There are no hidden monthly, installation, activation or connection fees for the use of the FREE ACCESS plans. You will only pay for what you use. Billing is prepaid. Once you sign up for an account, you can recharge and check your balance online. You will need to verify your credit card before you can recharge. To verify, login and go to the Profile page.
To download a copy of your monthly invoices:
PennyTel accepts credit cards when recharging your account - Visa, MasterCard, American Express and Bankcard are all accepted. If you are based in Australia, you can also pay using BPAY. Your BPAY details are shown in your Account Profile in the User Portal. We don't encourage bank to bank transfers and we may charge you an Administration fee if you do so.
Calls between PennyTel users are FREE. If you need to call a regular home or mobile phone or if you want to upgrade your plan to maximise your savings, you will need a Credit Card. If you are based in Australia and have access to a BPAY facility, you don't need a credit card to operate your PennyTel account. You can use BPAY to recharge your account. You can also upgrade to any of our plans and charge it against your account's balance. Please take note that some features and promotions require specific Auto Recharge settings. For these cases, you will need a credit card.
No. We need you to go through the verification process.
As of 1 July 2008, we have started using a new Payment Gateway and in order to make payments or change plans, you will be required to maintain a Wallet for your PennyTel Account. Wallet information will be stored at our Payment Gateway. All transactions within your PennyTel Account will use the information you supplied within your Wallet. Upon successful creation of the wallet you will no longer see the "Create Wallet" option but only the "Update Wallet" option. This option can be found on the left menu on the home page of your PennyTel Account. The Credit Card/s will then need to be verified; when a credit card is added to the Wallet, a random amount between AUD $0.01 to $5.00 will be charged to the credit card. This should be reflected in a short while. Once you retrieve this amount, you can verify your credit card online. This amount will be refunded/ reversed within 3-5 business days. This new implementation is expected to speed up the verification process for our customers.
Yes, you will need to create a wallet but your credit card will not need to go through the verification process as it was already verified. You should be able to transact with PennyTel immediately.
Yes, if you are located in Australia and are able to provide us with your Australian ISP email we will be able to email you the random amount. Or you may signup using your Australian ISP email.
If you received the verification amount in a currency other than Australian Dollars, you will need to contact your bank and ask them to provide you with the original amount at the time of transaction.
There are several reasons why your credit card might be declined by our system. The most common reasons are: 1. Incorrect expiration date - check to make sure you have the correct expiration date; 2. Incorrect credit card number - make sure that you are entering the correct 16-digit credit card number along with the CVV2 security code; 3. Incorrect billing address - make sure the billing address you enter matches the address where your monthly credit card statements are mailed each month; 4. Insufficient Funds - make sure the amount you are trying to purchase does not exceed your credit card limit; 5. Credit card reported missing or stolen (Credit card fraud) - We prosecute credit card fraud to the full extent of the law. If you are unsure why your credit card was declined by our system, please contact your issuing bank for further information.
No. You only pay for the time you talk. There are no monthly, installation, or activation fees, unless you have signed up to a monthly plan, where the costs are defined on our website and at the time of activation.
If you have more than $10 in account credits on your account, this fee will be taken from your account balance, otherwise it will be charged to your credit card.
Monthly subscription fees are charged to the user's credit card regardless if auto-payment is set or not, unless your account balance is more than $10.
You will need to update your Wallet, you will not be asked to verify again.
The delivery charges are estimated at AUD$15 + 10% GST within Australia. The checkout process will inform you of the actual cost of delivery. Once you have ordered your device you should receive it within 2 business days (if within Australia).
On the Freedom Plan, you will be charged for your 80 free calls at the time of making the calls, but you will be refunded the total amount at the end of your monthly billing cycle. Your monthly billing cycle begins on the first day of usage. *Please note that for some countries mobile and special numbers may not be included.
BPAY payment takes 3-5 days to process. If a BPAY payment isn't reflected on your statement after 5 working days, please contact PennyTel Support. Also, if you have upgraded within 3-5 working days after you made a BPAY payment, it may take longer for us to process as we have to find your new account number.
Please be advised that you will be charged $1 per minute for calling any number that falls in the category of UK Translation service and starts with the Country Code 448.
Traditional Numbers issued on 23 July and onwards are not separate accounts. Therefore, customers will use their primary PennyTel account to call out and receive calls. Calls to their traditional numbers will connect to their primary account. Traditional Numbers cannot be used as a separate PennyTel account that can be used independently from the primary PennyTel account.
Web Callback allows you to establish calls online by entering the two numbers you wish to establish the call between. You can also schedule a web callback to call at a certain date and time. You will be charged for both legs of the call. ANI Callback can be used if you do not have access to the internet, where you can call the access number, which will give a busy tone, and call you back immediately. You will not be charged for the call to the access number. Once you are called back you will be prompted to enter the number you wish to connect through to, or if set up, you can access your speed dial.
If it says "Network Busy", we are not receiving your call at all so we have no way of calling you back. If it is "Number Busy" or "Busy", that's the message we return if we receive your call. So if you get a "Network Congestion" or "Network Busy" (this message may differ from phone to phone), just try again until you receive a "Number Busy" or "Busy".
When using the SMS feature you must use the full international format for the mobile you are sending it to. You can also choose to send to your contacts simply by clicking the check box next to their name under 'My Contacts'.
We do not support Unicode SMS at the moment.
Using the Call Forwarding feature allows you to forward calls made to your PennyTel number to any number you specify. You can set your forwarding to be active either "Always" or when you are unavailable. You can also choose to have it forward to more than one number at a time, having them ring simultaneously, in order or randomly. This way you will never miss a call made to your PennyTel number. You will be charged the PennyTel rate for which the call is forwarded to.
People who wish to call your number when you are not available can also choose to leave voice mail on your PennyTel number. Once it has been setup, you will be able to retrieve messages either through your PennyTel phone by dialling 778, or have it forwarded to your email address where the message will be available to download as an audio file. You can also choose to be notified via email of new Voice Mail messages.
This feature allows PennyTel customers to set up dial plans based on a specified regional location. Once it has been set up, you will dial numbers in a familiar way. For example, local numbers can be called using 8 digits only instead of specifying an area code. International numbers can be called using the international dialling prefix you are familiar with. For example, 0011 in Australia or 00 in Malaysia.
Changing your dial plan is easy. Log into your PennyTel account > Profile > Call Features > Select your preferred region. A brief description of the dial plan will be shown for your reference.
To enable multiple calls you will need to click on Profile, and then click on Call Features where you can click 'Enable'. You will need to have your auto-recharge setup to have this feature. Please note that the Multiple Call feature is not available for customers on the Talk Till U Drop or Crazy Talk Plans.
The Live Address Book allows you to easily manage your relationship with your contacts. Your contact's details, calls and SMS' are all viewable in one screen. With Calls, you can view the date and time in which the call was initiated as well as the call duration. The SMS tab allows you to view the history of SMS’ sent to each contact as well as the message text sent. Through the Live Address Book you are also able to send SMS' directly to the contact which you are viewing.
You will first need to Add Your Number to the My Numbers list under Profile. Once you have added the number you wish to verify, click on Verify Now next to the number and you will receive a call immediately to the number to be verified. At the prompt enter the 6 or 9 digit code as shown followed by the # key.
Once you have verified your number in the My Numbers list under Profile, please click on Call Features and select the number which you like to set up as outgoing CLI under Show My Caller ID.
No, the fee will not be applicable to any Traditional Numbers obtained before 23rd July 2008.
PennyTel Activation is a simple 3 step process which will prepare a customer's device for use with their PennyTel account. The information that is needed to complete the process is the Serial Number and MAC of the device, and their PennyTel account details if they have an existing one.
Nothing. PennyTel Activation is completely free.
The Serial Number and MAC of the device can be found on its underside.
There is no configuration required. The PennyTel Activation process will automatically configure the device with the account specified during activation. The device will also automatically unlock during the activation process.
Yes, a device can be activated using any PennyTel account.
The call credits will be automatically applied to the account that was specified during Activation.
PennyTransfer is a simple, safe and fast way to send and receive money worldwide. It allows PennyTel customers to easily transfer funds, locally or internationally, from their PennyTel account for a very small fee of AUD8 per transaction. In addition, customers can take advantage of our attractive exchange rates and free calls bonus to the recipient country.
To make a transfer, customers need to login to their PennyTel account and click on the "PennyTransfer" option on the homepage or select the option through the "Services" field. Once logged in, customers have the facilities to make transfers, manage their beneficiaries or set-up direct debit authorisations.
Prior to transferring funds, customers are able to attain an estimate of the total cost of the transfer (AUD amount x exchange rate + AUD8 transfer fee) by clicking on "Transfer Rate".
There are two payment options: credit card and direct debit.
To transfer using a verified credit card, an additional processing fee of 2.5% of the transferred amount will be charged.
To transfer via direct debit, an Australian bank account using Australian currency is needed to set up a direct debit authorisation. After direct debit account details have been entered, a verification process will be conducted for security reasons. During this process, a random amount will be automatically deposited into the norminated account. This amount needs to be entered as the verification code in the final stage of setup. This process can take up to 48 working hours.
PennyTel uses a subsidiary organisation of Westpac Banking Corporation to conduct PennyTransfers. Transactions made through PennyTransfer are therefore of utmost security and reliability.
PennyTel transfers funds to the nominated account almost immediately. However, the final remittance of the transferred funds is dependent on the recipient's bank and can take up to 72 working hours to be successfully completed.
The minimum amount required to make a PennyTransfer is AUD110. There is no set maximum amount but any transfer made is subject to Australian regulations.
The same foreign currency amount in your transaction order will be sent out from our bank (no bank fees will be taken from your payment amount). However, due to varying fees that the correspondent bank may charge, the amount received by the beneficiary might be slightly less than the original payment amount.
As a value-added service, customers are given a free calls bonus every time they transfer funds using PennyTransfer. The amount of free calls or minutes is dependant on the beneficiary location and the customer's PennyTel plan, but is the same no matter how much is transferred. This bonus is based on calls to fixed lines to the recipient destination only.
In order to use the free calls bonus, customers must have sufficient call credits in their PennyTel accounts to make the calls based on their PennyTel plan.
The free calls bonus are only valid for 30 days from the date of the respective transfer, after which any unused calls will be forfeited. Customers' PennyTel accounts will then be refunded with the call credits used to make the free calls. The free calls bonus balance can be viewed underneath each transfer.
The actual cost amount excluding the transfer fee and credit card processing fee will be refunded to the sender if the payment hasn't been sent out due to insufficient or false information.
If the transfer was sent and returned from the bank due to incorrect or non-existent beneficiary account details, the sender has two options.
1. If they want a refund, only the amount returned from the bank with the bank spot exchange rate will be refunded to the sender. This amount may be different from the original actual cost amount depending on the bank fee and exchange rate.
2. If the beneficiary's account information is incorrect and needs to be amended after payment was sent out, the sender will be charged an AUD60 amendment fee.
Hence, the sender is fully responsible for the transfer information provided to PennyTel and also for the subsequent delay and the related bank fee due to incorrect bank account details.
If a customer wants to cancel a transfer, a cancellation fee of AUD50 will be charged. If PennyTel has already sent out the money, the amount that is returned will be based on the spot exchange rate.
A SWIFT (Society for Worldwide Interbank Financial Telecommunication) code is a unique code, 8 to 11 characters long, that is used by banks to send secure messages to other banks. It can be thought of as a bank's numerical address (as opposed to its postal address). Similar to a postal address, you need to get the destination bank's SWIFT code correct or the information (or funds) you're sending cannot be guaranteed to reach its final destination in a timely and accurate manner (if at all).
PennySIM provides users with the ease and convenience of making free calls to PennyTel Access Numbers using the SmartDial Function (available on the PennyTel Mobile Application) whilst taking advantage of PennyTel's Ultra Low Call Rates. PennySIM is composed of two separate elements: 1. PennyVoIP - which allows you to use the PennyMobile application and SmartDial feature to make your outgoing calls through PennyTel and then 2. PennySIM - that allows you to call directly through the SIM and take advantage of the calls rates to Australian Landlines and Mobiles at 8cent/30sec billed per second.
Yes. There are two ways you can send a SMS through PennySIM. First Option: You can use the SIM Directly and Pay the cost specified by the SIM Carrier or Second Option: You can use the PennyMobile Application on the Mobile phone and send a SMS using PennyTel's Services.
There are two ways you can setup your Voicemail System. First Option: You can use the SIM Directly and Pay the cost specified by the SIM Carrier or Second Option: You can forward your PennySIM Voicemail to your PennyTel Account Number and pay the applicable PennyTel Charges.
Yes, you need to activate your PennySIM card by visiting www.pennytel.com.au, click on the option "Activate My PennySIM" and then entering your Activation Code.
It is a free Service
You don't have to do anything! The PennyTel Activation process will automatically configure your SIM with the account you specify during activation.
Visit www.pennytel.com.au and click on Products and then select PennySIM. For rates and charges, click on Voice Plan.
Currently, PennyTel does not offer any mobile phone hardware.
Yes you can use your own Mobile Phone as this SIM card is not locked to the carrier
The service is only available to customers within the 3G/HSPA or GSM coverage area and is subject to network availability, refer to www.optus.com.au/coverage.
3G is the third generation of telecommunication standards and technology for mobile networking, superseding 2.5G. 3G networks enable network operators to offer users a wider range of more advanced services while achieving greater network capacity through improved spectral efficiency
Yes, you can use PennySIM if you have a 2.5G or 3G network compatible mobile phone which is provisioned with the required settings.
For Voice Plan you do not require a 3G phone but for any Data usage or Data Access you need to have 2.5G or 3G network compatible mobile phone which is provisioned with the required settings and SIM to activate data use.
If you have a Voice & Data SIM, then your data should be working once activated. If not, please contact support. However, if it is a Data only SIM, then it will only work with USB Broadband Modems and not mobile phones, and you will need to purchase a Voice and Data SIM.
You can contact us on our support number
To check your call records or usage, you need to log into this website using the 'User Login' area. Your Username and Password are provided in an email during the sign-up process. If you have forgotten your Password please click here
Yes, you can. However, you will have to contact PennyTel Support to have this service activated. It is your responsibility to notify PennyTel of the specific dates during which you want the service to commence and end. The service will automatically be cancelled on the end date without notice. Customers are fully responsible for all costs incurred relating to roaming services.
You must contact the PennyTel support centre immediately. It may take 15 minutes to an hour to block your SIM card; however you will not be charged for any calls made after you notify PennyTel Customer Service
The rate to make voice calls to numbers outside the country you are in (an International Call) for the zone you are in.
This depends on the diversion type. 1) For diversion type: Divert all calls: If your call diverts straight to voicemail and does not try to reach him/her overseas, he/she does not incur an international charge. 2) For Diversion type: Divert if unavailable or busy: PennyTel will try and find him/her to deliver the call. The diverted call back to Australia if he/she is unavailable or busy is the rate for receiving voice calls while roaming (excluding GST) for the zone your friend is in and then the cost of calling back home to Australia (an International Call for the zone he/she is in).
It will cost $0.50 roaming fee plus the standard SMS rate.
It will cost $0.50 roaming fee plus the standard international SMS rate.
Receiving an SMS is free. However, receiving an MMS incurs a data charge of $0.02/kb. Data charges are excluded from any cap or plan value.
Roaming calls take longer to process through to your bill as PennyTel needs to gain information from the overseas carrier. PennyTel can backdate charges for calls made up to six months previous; however roaming customers should receive their bills no later than 90 days after they return.
Making a call When you call with PennySIM, you dial over the Optus network directly to the PennyTel access number and then use the PennyTel VoIP network to complete the call. With PennyTel's innovative SmartDial technology, it's just like making a normal phone call. Receiving a call The PennySIM comes with your own personal phone number. Other people call it just like they would any other number. Calls to your number from other PennySIMs are free, so get your friends and contacts to join PennySIM!
You pay only for the minutes you talk. Call charges are calculated in per second increments. You can check our call rates by visiting www.pennytel.com.au. There are no hidden monthly, installation, activation or connection fees for the use of the FREE ACCESS plans. You will only pay for what you use. Billing is prepaid. Once you sign up for an account, you can recharge and check your balance online. You will need to verify your credit card before you can recharge. To verify, login and go to the Profile page.
Yes, you do need to have a PennyTel account in order to get a PennySIM
Visit www.pennytel.com.au and click on Products and then select PennySIM. To order your new PennySIM, click on "Order Your PennySIM" and fill in your details
Yes you can as long as you notify PennyTel Customer Service.
Yes, you can cancel your PennySIM/s at any time by contacting PennyTel Customer Service through email (support@pennytel.com).
It can take 3-5 working days from the date of your order to when you receive your PennySIM
If you wish to access the World Wide Web via Wireless Internet, this can only be done with an all in one device such as an O2 XDA, or with a GPRS phone and a PDA like a Compaq IPAQ or with a GPRS phone and a laptop computer. Generally, the majority of handsets only offer access to WAP, which is a very basic version of the Internet."
Visit www.pennytel.com.au and click on Products and then select PennySIM. For rates and charges, click on Data Plan.
No, your GPRS charges will appear on your standard mobile bill, under GPRS Usage Charges
You need to be an Australian Resident, with a physical Australian address and an existing PennyTel Account. Additionally, you are required to have a verified credit card with auto-recharge setup.
Technically, PennySIM is not 100% prepaid. The monthly fee is definitely paid in advance. However, PennySIM is composed of two separate elements: 1. PennyVoIP - which allows you to use the PennyMobile application and SmartDial feature to make your outgoing calls through PennyTel and then 2. PennySIM - that allows you to call directly through the SIM and take advantage of the calls rates to Australian Landlines and Mobiles at 8cent/30sec billed per second. The PennyVoIP component will be on a prepaid system where call charges will be deducted almost immediately. However, PennySIM call details records will only be available on a weekly basis and will only be charged once all the details have been updated to your Main PennyTel account. Due to this setup, in order to use PennySIM it is mandatory that you have auto-recharge and a verified credit card setup on your Main PennyTel account.
Visit www.pennytel.com.au and click on Products and then select Penny Mobile. For compatible phones, you need to click on the Compatibility option from the menu.
Yes
No, it will not be limited only to people with the PennyTel Mobile Application but it will allow these people to save a lot more on their call costs than individuals who use it to make standard calls.
Yes, but the applicable charges from the SIM Carrier will apply
Yes you get Free calls to other PennySIM customers and Free calls to PennyTel's SmartDial VoIP gateway numbers. This allows free access to PennyTel VoIP calling using SmartDial
Unfortunately, you will be charged PennyTel's low rate of 10.5cents/min billed per sec for calling the PennySIM number from PennyTel DID or VoIP numbers.
No there is no minimum monthly spend when using a PennySIM
Yes calling a PennyTel DID is Free when using a PennySIM If there are two PennyTel numbers in one PennyTel account (e.g. one PennyTel Landline virtual number, and another PennyTel number using a PennySIM), and if the PennySIM number calls the PennyTel DID number directly, would the call connect? Would the no-multiple-calls issue apply in this case? You surely can have multiple SIMs linked to a PennyTel VoIP Account and it can be a convenience for many. However, one downside is that it cannot be setup if you are on the CrazyTalk plan as this request will require the enabling of the multiple-call feature. Additionally, another downside is that you are only limited to one caller ID for all of your services. So if these are not one of your constraints or requirements then there is no reason why you cannot have multiple PennySIMs on one account.
The caller ID would be the one that is specified on your PennyTel Main Account. If there is no caller ID defined then it will be your PennySIM Number.
You have the option of synchronising your PennyTel Smart Dial setup either manually by adding the Smart Dial Access number respective to your contact list one by one on your mobile phone or by connecting your mobile phone directly to your PC (N.B. this depends on the capability of individual handsets).
No you technically do not need internet access to use the PennySIM service. As long as you are able to synchronise your PennyTel Smart Dial setup either manually or by connecting your mobile phone directly to your PC then you do not need to have an Internet connection on your phone.
Since the service is provided by Optus, if you do not use the PennyTel Service to call the 77x number, you will be charged at applicable Optus Rates. However, if you use PennyTel to call these numbers then the call charges will be applicable to that what has been defined by PennyTel.
No, if you send a SMS to the SmartDial number, the intended recipient will not receive the SMS.
You can find the USIM number on the invoice under the remarks section
You need to send an email to support@pennytel.com with the Order confirmation ID, your full name, PennySIM number and the service you wish to activate/deactivate. You should receive a response within 24 to 48 hours.
Log in > Support centre > My orders
You need to send an email to support@pennytel.com, call Phone Support or cancel through the Web Portal. When emailing your request or making phone requests please including your full name, order confirmation ID, PennySIM number and the reason you wish to cancel the PennySIM. Once your cancellation has been submitted then you will received an email confirmation from our PennySIM service team and your submission will be processed. Upon your successful cancellation you will be sent a final confirmation email requesting you to destroy your inactive SIM. This process may take up to 3 working days to complete and please note that you will be responsible for the calls and charges you incur during this period. Please ensure that you destroy your PennySIM once it displays "Inactive SIM".
We will process your order within 3 working days. You will receive your PennySIM through Australia Post with online tracking (Registered Post). Delivery of your PennySIM may take longer if you live in Western/ South Australia.
We use Australia Post for all our deliveries and you can track the order by visiting ausposttracking.com.au. Also you can view the tracking number and order status by logging into your account > Support centre > My orders
Log in > Statement > Payments I recently received my PennySIM for my PennyTel account 888xxxxxx. However, I would like to associate my other PennyTel account 612xxxxxxx, how much will it cost and how long will it take? You will be charged the $20 Administration fee for each individual request and it will take between 10-12 working days for the change to be implemented
We do not provide a service suspension facility with PennySIM. The only option you have if you would like to avoid the monthly subscription fee is that you will have to cancel you current PennySIM and get a new service when you return. Please note that you will not be able to keep the same PennySIM number that you currently have.
The Cancellation, Suspension or Porting Away of any service from the PennyTel Network will incur a fee of $20 (inc GST) unless you cancel your service within your first month of joining. This amount will be automatically charged from either your associated PennyTel Account Call credits, Any Deposited funds on the account or the Verified Credit Card attached to the Respective PennyTel account. This amount is applicable for individual SIMs and not be account. Any charged Cancellation, Suspension or Porting Away fee will be refunded to the respective PennyTel Account if another service is Ported In on the Same PennyTel account.
The following charges will apply for any replacement that is required for a lost PennySIM Replacement PennySIM: $20 Express Post: Additional $15 Registered Post: Additional $10 Standard Australia Post terms and conditions also apply.
In the case of SIM Registration Failure or Bad SIM, the customer can send the faulty PennySIM back to us and we will send a replacement PennySIM at no cost. It will be sent by registered post at no cost, but it may take 3-5 working days. Express post will cost $15. If a replacement is required urgently, and customers do no wish to pay for express post, they may go to an Optus store and inform the staff that SIM registration is not working. They can then obtain a blank SIM and staff there can perform a SIM swap immediately. Standard Australia Post terms and conditions also apply.
In order to use data, you will need to purchase a voice and data SIM or data only SIM from PennyTel. This is because data was not included as part of the original plan.
Unfortunately, we do not offer a Blackberry Data Service on our PennySIM Product. However, you can still access the Internet on your Blackberry if you install an external browser like Opera and then have the Data Pack enabled for your SIM Card.
Yes - Optus' 124YES service is an enhanced alternative for Optus Mobile Digital customers to be connected by an Operator through to most publicly listed telephone numbers in Australia. The 124YES service, offers the customer the option of having the name and number of the party they are trying to call sent to their Optus mobile phone. To call the 124YES number, simply dial 124 and the numbers that spell YES (124937).
The cost for each call to the 124YES service is a flagfall of $1.10, plus the local rates according to the customer's pricing plan for the duration of the calls. (Short Messages sent to or received from the 124YES service may incur additional charges of 55cents per SMS).
You will need to send an email to Support with: 1. Your full name 2. PennyTel Account details 3. Name of new carrier 4. Reason for porting We understand that you may not want to provide all of the requested details above, but they are all necessary for the porting out process. Your new carrier must be identified, as different procedures will apply. For those switching to Optus, it is mandatory that you fill out a Change of Ownership Form as a means of verifying your switch of carriers. We also request that you provide us with a reason for porting out, as we believe this is the best way to understand your problems and needs, helping us to serve you better in the future. Generally speaking, the porting out process takes 2 -3 working days. Once you have successfully ported out, you will need to notify us via email.