PennyTel

The use of this site is governed by the TERMS AND CONDITIONS AGREEMENT OF SALE set forth below. Your use of this site or purchase from PennyTel indicates your acceptance of these terms and conditions.

PennyTel reserves the right to make changes to this web site and these terms and conditions at any time without any prior notice.

PennyTel is the service provider; it is also referred to as "PennyTel", "us" and "we".

Customer is the person or organisation who purchases or seeks services from PennyTel; it is also referred to as "you".

PLACING ORDER

• All orders placed are subject to confirmation and acceptance by PennyTel, this includes the pre-paid orders, eg. Payment made by BPAY, deposit etc.PennyTel may vary prices for received orders in the event of price changes or mistakes made by suppliers. In the case of price increase, you may cancel the order by giving notice to PennyTel, which must be received within seven days of the price increase notification.
• To minimise errors and improve efficiency, orders should be placed using our on-line ordering system whenever possible. Other forms of ordering are accepted only if our on-line ordering system is malfunctioning or you have difficulty using it. Other ordering methods include E-mailing our sales or submitting order by fax. Unfortunately we do not accept phone orders. For some organisations where a purchase order is necessary, we still encourage the orders to be placed on-line and followed by a summarised purchase order.
• Please understand that we do not operate a shop front. All prices listed on the web site are for internet mail orders only. A 5% surcharge (start from 1st June 2007) will apply to any walk-in customer who has not placed an order on-line prior to the pick-up of that order. Local customers can avoid this surcharge by placing the order on-line and wait for our Ready for Pick up E-mail. Our warehouse pick up time is between 10am and 5pm Monday to Friday. Customers who visit us outside this time frame may not receive proper service due to our commitment to mail order despatching.
• Picking up orders from PennyTel. Customers are asked to wait for a confirmation e-mail from PennyTel in regards to the collection of their order. This helps us limit the waiting time and "out of stock" issues that may arise from customers trying to collect their order before it is completed. Delays may occur if this pick-up procedure is not followed.
• Any attempt to cancel an order must be made as soon as possible. Cancellations attempted after the despatching will result in the customer having to pay the shipping and handling charges on the package and the cost of shipping the package back.
• Cancellations may be communicated by telephone, email or Fax.
• Cancellations for assembled system orders will incur a 10% cancellation fee. This is to reflect the labour cost and the depreciation for the used parts.
• Cancellation for specially ordered items will also attract a 10% cancellation fee. This is to cover the return to stock fee implied by our suppliers and shipping cost.

PAYMENT

• For on-line orders, we accept only credit cards (Visa/Mastercard/AMEX)
• There is no additional charge for Visa/Master Card/Bankcard/AMEX payments.

SHIPPING

• We do not ship to third party addresses unless that address is known and can be verified by PennyTel
• Customers are responsible for paying any freight charges incurred by refused shipment and unclaimed goods. PennyTel will make every effort to deliver on time. However, we shall not be held liable for delay or lost shipment.
• Customers are responsible to have someone at the delivery address to sign for and accept the delivery. Cost for re-delivery attempts will be passed to the customers if the delivery address is unattended at the time of delivery.

TRACKING OF ORDER DELIVERY

When your order is shipped you will be sent an E-mail confirmation which will include an Internet link with your order tracking number which can be used to track your order.
RETURN AND REFUND

• There will be no credit given on order price difference, due to price drops. Please select carefully at the time when you place your order.
• Returns for refund will only be accepted within 7 days of you receiving the goods. A restocking fee of 15% (or $15 whichever is greater) of the purchase price will be deducted. Returned goods must be in its original condition and include all the original packaging. Shipping and handling cost are not refundable. This return for refund policy is applicable for change of mind, and lack of expertise for installation etc. Please contact us prior to returning anything. Goods must be shipped within 3 working days after you inform us. Please understand we need to receive the goods in a timely fashion for us to return to the suppliers or to resell. Please refer to the warranty section for refund procedures regarding Dead On Arrival goods.
• Any incorrect, missing or damaged items received must be reported to PennyTel within 24 hours of you receiving the delivery. This can only be done by E-mail, Fax or Phone.
• If item(s) received is not what was ordered please do not open the sealed package in which it was sent. Any attempt to use the incorrect item will be deemed to be acceptance by the customer of the item(s) as a satisfactory substitute for the one that was ordered and no further claim can be raised thereafter.
• PennyTel owns the title of any extra goods shipped with your order that have been despatched in error.
• PennyTel is not responsible for any of its product or services that have been resold. PennyTel has no obligation or responsibility for any products purchased through PennyTel and then resold by the End User. It is the reseller's responsibility to ensure that the hardware has been reset to its default factory settings prior to reselling the product. Any cost incurred by the End User in such a case will not be refunded.
• Re-stocking or return of device(s) outside of the period specified with our terms and conditions will result in the following Additional Charges prior to any applicable refunds:
  a. Return Postage Fee
  b. Cancellation Fee (If Applicable)
  c. Free Call Credits given at the time of purchase.

WARRANTY CLAIM

• All goods sold by PennyTel come with a one-year back to base manufacturer warranty, it can only be shorter if a special note is mentioned about an item.
• Goods under warranty cover will be replaced or repaired by the manufacturers. No refund can be provided under any circumstances.
• PennyTel is responsible for the handling of most products' warranty processes. Warrantees for individual parts we sell are provided by the manufacturers, not PennyTel.
• Warranty only covers the item(s) sold by PennyTel. Warranty does not cover any other equipment used in conjunction with the item(s) sold by PennyTel.
• PennyTel does not handle warranty claim for those goods where the manufacturer accepts direct warranty claims from customers.
• DOA (Dead on arrival) items are eligible for refund or an instant replacement from our stock. DOA items must be reported within 7 days from the time you receive your goods. Failure to report a DOA item within 7 days will result in you not being able to claim the item as a DOA. Please contact us prior to returning anything. Goods must be shipped within 3 working days after you contact us. Please understand we need to receive the goods in a timely fashion for us to return to the suppliers.
• Customers must contact us prior to returning any merchandise to PennyTel.
• A large percentage of returned goods are found to be, not faulty. If the returned goods are determined by PennyTel to not be faulty, then all returning shipping fees will be worn by the customer. We will seek the permission from the customer to charge this cost to the customer's credit card where possible. Failing this, the goods will be sent back by Australia Post COD freight collected. PennyTel also reserves the right to charge the labour cost for examining these goods where no fault was found.
• All warrantees are voided if returned product is found in any way to be mishandled, mis-installed, modified, tampered, abused, physically damaged or used under wrong voltage etc.
• PennyTel is not responsible for data contents or the security of the data contents contained in any returned goods. Our workshop works under strict guidelines, not to intercept with any customer data. Despite this customers should back up any data prior to sending the goods back to us; data can be destroyed during our testing. It is also beyond the scope of our control once the device is sent to our supplier. We do not provide data recovery service.
• Please attach a copy of the original invoice or provide the original invoice number. A detailed fault description sheet must be sent together with all the returning warranty goods.
• Customer is responsible for proper packaging of returns. All warranties will be void on items that are insufficiently or inaccurately packaged. Customer is responsible for all the shipping charges associated with returning the defective merchandise. If any item(s) returned for warranty claim is determined to be physically damaged, the item(s) will be returned to the customer as is.
• Customer is responsible for any shipping and insurance cost involved in sending the warranty claim goods back to PennyTel. PennyTel is not responsible for any parcel missing in transit, on its return back to PennyTel.
• Product(s) discontinued by manufacturer(s) shall be upgraded to a similar product or a credit will be given at the current market value or the purchase price whichever is lower.
• Please be advised that if any of the Default PennyTel Provisioning Settings on the device sold through PennyTel are altered in any way or form then the support for the respective device maybe voided.
• PennyTel is not responsible for any of its product or services that have been resold.

WARRANTY TURNAROUND TIME

• Turnaround time for warranty claims largely depends on the suppliers or the distributors. We will try our best to speed up the process. Please understand the time involved for a warranty claim will include: our time to test the item, shipping back to the supplier, supplier's own test and replacement/repair, and the shipping back to us
• We do not provide advance replacement under any circumstances. Please keep this in mind when you place your order. PennyTel is not responsible for any losses resulting from the time it takes to have the faulty item replaced or repaired.
• If you will be using the item(s) for mission critical tasks, be it running a business, using it to prepare an examination, using it for a pre-organised game party etc, you should consider purchasing it from a provider that offers instant replacement.

DISCLAIMER

• Due to changing market forces and other extenuating circumstances that affect product availability, and price stability we reserve the right to withdraw any product we advertise and change prices without notice.
• Information contained throughout the web pages and in our database is believed to be accurate and reliable at the time of publishing. There may be misprints, human errors, and omissions. We reserve the right to make changes and corrections in prices, products, and specifications without notice.
• Images displayed on this web site should be regarded as illustrative and informational purpose only. The actual products are often not identical to the images.
• Hyperlinks (URL) provided throughout our product pages can only be used as references only. The products we carry are often not identical as the contents contained in the links.