Standard Fees and Charges


Unless otherwise specified, these rates apply in addition to the charges detailled in your Critical Information Summary


Pennytel mobile - Zany divider


Automatic data top up: $10/GB

Manual (ad-hoc) data top up: $10/GB


Note: Plans with auto data blocks automatically add additional 1GB data blocks when the End User has depleted all of the included data.Auto blocks will be added up to a maximum of 5 times per plan period. The data will expire when the service is renewed on the renewal date. If the End User wishes to switch from auto data blocks to ad-hoc data, they will need to request a plan change to a plan with no auto data blocks. The plan change will be queued until the next plan renewal date. Ad-hoc data can be added anytime to a plan that does not have auto data applied to it, it can also be added once the 5 auto blocks of data have been depleted.



The following standard rates only apply where they are not specified in the CIS, or included as part of the plan. Rates are 'per minute'.

Calls to PennyTel / MyNetFone users: $0.0360

Calls to Telstra mobiles: $0.0600

Calls to other Australian mobiles: $0.0960

Calls to Australian fixed / landline: $0.0960

Calls to 13/ 1300 / 1800: $0.0960

Voicemail retrieval / divert: $0.0960

Call forwarding: $0.1200

Video call - International: $3.2400 per minute + $0.4800 flagfall

Video call - National: $1.9200 per minute + $0.3600 flagfall

Telstra mobile satellite numbers [014710,x1, x2, x4, x5, x6]: $1.3090 per minute + $0.4363 flagfall

Optus MobileSat [01451, x2, x3]: $2.1600 per minute + $0.3927 flagfall


Dial IT Services - Time (1194): $1.8000 per call

Dial IT Services - Weather (1196): $1.8000 per call

International Directory Assistance (1225): $1.8000 per call

National Directory Assistance (1223): $1.0364 per call



The following rates apply ony if not specified in the CIS or plan inclusion. Rates are 'per SMS'.

SMS to PennyTel / MyNetFone users: $0.0360

SMS to National mobiles/Fixed numbers: $0.0840

SMS to all International: $0.5400

Premium SMS: Pass-through from service provider

SMS for iPhone message set up [+447786205094]: $0.1200




The following rates apply only if not specified in the CIS or plan inclusion. Rates are 'per MMS'.


To All National (standard MMS): $0.1800

To All National (video MMS): $0.3600

To All International (standard MMS): $0.6000

To All International (video MMS): $0.8400



Calls to the crisis numbers listed below are free of charge for End Users subscribed to an active voice plan. This list of numbers may change from time to time without notice by issuing a new Plan and Price Book to you.


Emergency calls: 000

Beyond Blue: 1300 224 636

Family Drug Support: 1300 368 186

Lifeline: 13 11 14

Men’s line Australia: 1300 789 978

State emergency services: 13 25 00

Suicide Call Back Service: 1300 659 467

1800 RESPECT: National Sexual Assault, Family and Domestic Violence Counselling Line: 1800 737 732

Kids help line: 1800 55 1800

National Disability Abuse and Neglect Hotline: 1800 880 052

Veterans and Veterans Families Counselling Service: 1800 011 046

Reverse Charges: 12 550

Reverse Charges: 1800 662 274 (1800NoCash™ - Telstra Service)

Reverse Charges: 1800 738 3773 (1800 Reverse)

Reverse Charges: 1800 686 323 (1800 MUMDAD)